Has the dongle paired via Bluetooth?

To pair the dongle to a mobile device via blue tooth the customer will need to follow this route on most devices:

Phone Settings -> Bluetooth Connections -> Search for Compatible devices -> Pair with Universal EZ Installer.

If Bluetooth is on and ready follow these steps: 

If you’re using an Android device, tap “Me” > “VCI Connection,” or tap the VCI button near the top right of the home screen.

If you’re using an iOS device, tap “Settings” > “Bluetooth.” Tap the Bluetooth name of the EZ Installer to pair it with the device.